Your contract can be terminated within 10 days from the date received without stating any reasons, in accordance with Italian Law (D.Lgs n. 185 del 22/05/1999). Please communicate the reasons for returning the product(s) in writing (mail, fax or e-mail) or simply fill out the RMA Form and we will immediately send you all the information needed for your product return. Your product(s) must be sent within 10 days from your first communication of contract termination. Shipping costs will be your responsibility, and One Strings will refund only the original price paid for the product (excluding shipping costs). All products must be returned in perfect condition and ready to be resold. Every accessory including labels, packaging, plastic wrap on the racket grip, boxes, must be perfectly intact otherwise your returned product will not be accepted. In case of missing accessories (labels, original boxes, wrapping, etc.) we reserve the right to charge you from 70% to 80% of the product value. The same applies if you write over the original boxes, labels, wrapping.
For further informations please visit Return policy.
It is not possible to terminate a contract for the following products:
- Product purchased for professional purposes (with Vat number);
- Racquets purchased with a stringing service (also if Free): will be considered as “personalized items” and therefore not returnable.
- Racquets with missing plastic grip wrapping.
- Opened ball tubes;
- Used products, such as worn apparel or shoes, and products with missing labels or original boxes.
One Strings will refund the cost of the product returned within 30 (thirty) days after receiving your returned product. Refunds will be credited to your credit card if the original payment was been made by credit card, or by bank transfer in any other case. One Strings will never refund the shipping costs when a customer terminates the contract.