Full refunds will be given for regularly priced merchandise returned in new condition (plastic wrap on grip), within 15 days of purchase. Shipping costs are not refundable. Customers must contact One Strings for authorization prior to returning merchandise.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper.
Some exclusions apply:
Racquets that have been strung are not refundable.
Racquets that are without plastic cover handle grip.
Products visible used visibly damaged products due to negligence of the purchaser.
Shipping and handling charges are not refundable.
The customer is responsible for the return shipping costs.